Only the Account Owner can access and change the Plan for your BuzzStream account. If you are not the account owner please contact that individual within your organization.
To Upgrade your Plan:
Go to the settings Icon and select Account from the dropdown. If you do not see this option you are not the account owner.
The first section in the Account page is a summary of your current account including details about the number of Users, Projects, and Contacts.
The second Section is labeled Change your plan. You'll find a summary of the different plans that you can choose. Your current Plan is labeled your plan in bold. It will not have a select button.
Use the select botton to choose the plan you want to upgrade to.
You'll be asked to confirm the details and billing information. You can charge to the existing card or change the billing to a new card using the radio button.
Confirm that you consent to the upgrade by marking the check box and click the Place Order button. Your account will immediately be upgraded and your credit card will be charged the full amount of the new plan minus the amount you currently have remaining in the billing period for the old plan. The billing date for the account is also updated to that same day of the month going forward.
For example: if you're on a plan that's $100/month and ten days into your billing cycle which process on the 10th of the month, you upgrade to a plan that's $200/month, the billing system would calculate the charge as: 200 - (.66*100) = 133 and the new billing date will be the 20th of each month going forward.
To Downgrade your Plan:
You'll be asked to confirm the downgrade of the plan. Click Place Order to complete. The plan will be downgraded immediately. The billing date will not change when you downgrade an account.