How does Automatic Email Tracking email tracking work?
BuzzStream uses IMAP to connect to your email and match up emails to contacts based on the email address of the contact. If you send an email or receives an email with your contacts email address in the To or From field, BuzzStream Automatic Email Tracking adds the email to your contact's history. The best part about Automatic Email Tracking is that you dont have to do anything, especially having to remember to BCC the buzzbox again.
What is IMAP?
IMAP is short for Internet Message Access Protocol. Its one of the two most widely used methods of email retrieval. If you have a smart phone and you connect to your email through your phone chances are you're already using IMAP to connect to your email. (If you want to learn more about IMAP see wikipedia.org.
How often does BuzzStream check to see if mail matches my contacts?
BuzzStream checkes your mail server periodically, approximately every hour for emails.
Does BuzzStream Automatic Email Tracking send mail?
No. BuzzStreams Automatic Email Tracking is read only access. BuzzStream does not send mail using the IMAP connection.
Will BuzzStream's Automatic Email Tracking create new contacts in BuzzStream?
No, Automatic Email Tracking will not create new contacts in your account. The feature only adds email to or from existing contacts to their history.